Terms & Conditions


DAMAGED or LOST MERCHANDISE

We ship our items with extra care and plenty of packaging to ensure they arrive without any damages. You will receive an email when your order has actually shipped so that you can track its status. In any case that a FedEx or USPS package may arrive damaged or may not have arrived within the timeframe specified you are to notify us immediately so that we can investigate the issue.
 
If the item arrives damaged you would have to send us (3-5) pictures of the damaged merchandise and we will file a claim on your behalf. We will gladly replace & resend the item free of charge. We ask you to not send back damaged merchandise unless we instruct you to. 


ENVIOS INTERNACIONALES POR USPS, AEROPOSTAL o TRANSXPRESS 

Nosotros enviamos paquetes a Colombia, Espana, Brazil, Noruega, Venezuela, Costa Rica, Nicaragua, Chile,  Mexico, Noruega, Italia, Panama, Rep Dominicana y Trinidad.

Si tienes una cuenta con AEROPOST por favor seleccione el metodo Aeropostal.. nosotros solo le cobramos $10.00 por cada paquete para dejarlo en las agencia de Miami. Por favor incluya su # de cuenta con su orden. El paquete es asegurado por AEROPOST o por TransExpress. Nosotros le avisamos por email o telf cuando ah sido entregado en la agencia. Usted es responsable por comunicarse con la agencia si no le ah llegado su paquete. 

DIRECCIÓN EN MIAMI PARA PAQUETES

Full Name: Su Nombre Completo
Address Line 1: 6703 NW 7th St.
Address Line 2: Codigo de pais y (# de Cuenta)
City (Ciudad): Miami
State: FL
Zip Code: 33126-6007
Phone Number: (305) 592-7754

SI TIENES CUENTA CON TRANSEXPRESS OR AIRBOX..EL PROCEDIMIENTO ES IGUAL...

Agregar su numero de cuenta #PTY en la línea de dirección #2

Nombre:____________________________
Línea de dirección #1: 7801 NW 37th St.

Línea de dirección #2: #PTY_________
Ciudad: Doral
Estado: FL
Zip Code: 33166-6503
Teléfono: (305) 735-8551

http://secure2.transexpress.com/usa/how_it_works

ORDER STATUS & TRACKING

We process orders within 7 business days. Shipping time after processing will take an additional 1-7 business days depending on your shipping destination and method of shipping. Check the above shipping schedule for FedEx and the USPS shipping chart below for the estimated delivery times.

If your order will take longer than 10 business days to process, we will notify you by email with an approximate shipping date of the item or items. 

Once an order is placed you will be notified by e-mail with an order confirmation, another email will be sent when we begin to process your order, and one more email that includes the tracking number as soon as your order has shipped. 

If you receive any wrong item(s) you must notify us within (7) days of receiving your order.

It is your responsibility to keep track of your items as we have hundreds of orders coming in and going out for delivery. If by any chance you misplace your tracking number please send us an email with your Order # and we will gladly provide you with the tracking number again. Please note, that if you are not home when your delivery has arrived, it is up to FedEx to decide whether to obtain a signature for delivery, drop the package off at your doorstep or leave it with a building manager, doorman or neighbor. Please specify at time of checkout if you want SIGNATURE CONFIRMATION. To avoid returned packages, if you know ahead of time that you will not be home at time of your delivery, please let us know if you have any specific delivery options for us.
 
SHIPPING DELAYS

The following reasons may also result in shipping delays: Incorrect shipping address Shipping address does not match billing address Payment delay/issue Ordered items may be out of stock if ordered large quantities and our inventory would have to get restocked and customer will be notified as soon as our new shipment has arrived and ship it out to you immediately Severe weather conditions can hold up shipping and deliveries.

RETURNS & EXCHANGES *** 


Returns may be accepted within (7) days of purchase upon prior notification via email. The buyer pays for shipping charges unless it is a situation where the item got damaged in transit and a claim has been reported. Or we sent the wrong item by mistake.
 
RETURNS ARE ONLY ACCEPTED FOR THE FOLLOWING REASONS:

* The item that you ordered is NOT the item that you received.

* The item arrived damaged and we cannot replace it because it is a LIMITED EDITION item that is no longer being fabricated or there is no other item it can be exchanged/replaced with.

Please note -- No returns are given for clothing. (this includes hats, scarf, robes, towels, underwear) We will honor a store credit in some cases but due to religious reasons we are not able to accept clothing back; whether worn or un-worn. There are many clients that CANNOT wear others clothing. Please make sure to indicate your size when purchasing clothing that is Unisex/One-Size Fits all..etc.

 
REFUNDS & CANCELLATIONS

Refunds/Cancellations are processed in the same form of payment that it was received unless
you have previously arranged it in another way (Store Credit/Gift Certificate) with the CEO or Vice President.

REFUNDS TAKE APPROXIMATELY 7-14 BUSINESS DAYS TO GET APPROVED AND DISBURSED. (PLEASE NOTE SUNDAYS ARE NOT CONSIDERED BUSINESS DAYS FOR BANK

REFUNDS ARE NOT ACCEPTED FOR INTERNATIONAL ORDERS.  ANY DAMAGES INCURRED AFTER WE DELIVER THE PACKAGES TO THE AGENCY OF YOUR CHOICE IT IS YOUR RESPONSIBILITY TO CONTACT THE AGENCY TO PLACE YOUR CLAIM. WE KEEP PICTURES OF ALL MERCHANDISE SENT TO THE AGENCY AND PACKAGED.. YOU ARE WELCOMED TO INSURE YOUR PACKAGE WITH INSURANCE AT THEIR COSTS. 

FED-EX ESTIMATED DELIVERY TIME SHIPPING SCHEDULE
Please note this is an estimated delivery time once your order has shipped. 


We ship our orders using FEDEX and USPS however if you prefer UPS or DHL or any other known carrier please advise so we can accomodate.

We cannot guarantee when an exact date an order will arrive. Consider any shipping or transit time offered to you by FedEx or the USPS only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. 
  • THE UNITED STATES POSTAL SERVICE  ESTIMATED DELIVERY TIME SHIPPING SCHEDULE

 


Domestic Classes of Mail Estimated Delivery Time

Class of Mail

Estimated Delivery Time

Trackable

Guaranteed
(money back if not on time)

 

Express Mail® service (PO to Addressee)

Items are delivered to the addressee (recipient) by noon or 3:00 p.m. the next day, or noon or 3:00 p.m. the second day.

Yes

Yes

Express Mail® (PO to PO)

 

Items are available for collection by the recipient by 10:00 a.m. the next day or second day (or next day or second day that the destination Post Office is open for retail business).

Yes

Yes

.

Priority Mail® service / Priority Mail Flat Rate

 

Typically two to three days to most locations in the US (Specific delivery standards may be available when postage is calculated). This is not a guaranteed service.

No

No

 

First-Class Mail®

Estimated delivery time is two to three days.

No

No

.

Parcel Post®

 

Typically 2 - 9 days in the 48 contiguous states for most origins / destinations. Specific time standards may be available when postage is calculated.

Estimated delivery time between Alaska / Hawaii / Puerto Rico and the contiguous 48 states is calculated by entering the origin and destination information into the Postage Price Calculator located in USPS.com.

No

No

Bound Printed Matter / Media Mail®

 

For most origins / destinations, specific time standards may be available when postage is calculated.

Estimated delivery time between Alaska / Hawaii / Puerto Rico and the contiguous 48 states is calculated by entering the origin and destination information into the Postage Price Calculator located in USPS.com.

No

No

.




Standard Mail®

 

Estimated Time of Delivery: 2 to 9 days 
(The USPS does NOT guarantee delivery of Standard Mail.)

No

No